Return policy

Return and Delivery Policy for the African Market:

At MARK SHOP, we are committed to providing you with a reliable delivery service and a fair return policy for customers based in Africa. Please read our policy carefully below:

Delivery:

1. Delivery Areas:

We deliver our products to the African countries specified on our website. Please check if your country is included in our delivery area when placing your order. If your country is not listed, please contact us to discuss available options.

2. Delivery Time:

We strive to deliver your products as quickly as possible. Delivery time may vary depending on your location, customs restrictions, and other factors beyond our control. We will provide you with an estimated delivery time when you place your order.

3. Delivery Fees:

Delivery fees will be indicated at the time of ordering.  The amount may vary depending on size, weight, and delivery destination. Any customs duties and local taxes are the responsibility of the recipient.

4. Order Tracking:

Once your order has shipped, we will provide you with a tracking number so you can track the status of your delivery.

Returns:

1. Return Conditions:

If you are not satisfied with your purchase, you can request a return within 14 days of receiving the product. The product must be unused, in its original condition, and in its original packaging, with all tags and labels intact.

2. Return Shipping:

Return shipping costs will be at your expense, unless the product has a manufacturing defect or does not match the description provided on our website.

3. Return Procedure:

To request a return, please contact us by email or phone with your order number and the reason for the return. We will provide you with detailed return instructions.

 4. Refund or Exchange:

Once we have received the returned product and verified its condition, we will refund the amount paid, less return shipping costs, if applicable. If you prefer an exchange, please let us know, and we will arrange for the new item to be shipped (additional shipping costs may apply).

Exceptions:

Please note that some products, such as personalized or intimate products, may not be eligible for returns due to hygiene or special manufacturing reasons. This will be clearly stated on our website for the relevant products.

We reserve the right to refuse a return if the returned products do not comply with our return policy or if they have been damaged through misuse or neglect.

If you have any questions regarding our return and delivery policy, please do not hesitate to contact us. We are here to help!

 Please also refer to our General Terms and Conditions (GTC) for more information on purchasing conditions on our website.

Thank you for trusting MARK SHOP for your quality product needs.