FAQ

FAQ (Frequently Asked Questions)

1. Can I return a purchased product if I'm not satisfied?
Yes, we accept returns within 14 days of purchase, in accordance with our return policy. Please ensure the product remains unused and in its original condition and contact our customer service for assistance with the return process.

2. Which countries do you ship to?

We have stock and delivery teams in the following countries: Togo; Benin; Burkina Faso; Ivory Coast; Ghana...

3. What are your delivery times?

Unless we're out of stock, we deliver to your country within 24 hours of placing your order.

4. Do you offer cash on delivery?

We offer cash on delivery in all capital cities and some major secondary cities in the countries where we operate.  If your location is not eligible for cash on delivery, our teams in your country will require a deposit before shipping your package via courier companies.

If you have any further questions, please don't hesitate to contact us. We're here to help you find the perfect products to meet your needs.